Welcome to the Agorajeux Game Store FAQ

You will find in this section most of the answers to your questions. If you have any doubts, you can contact us via email using the contact form.

Question: I received an email titled "Out-of-Stock Product(s)" along with the confirmation email for my order. What does that mean?

Answer: When you filled your cart, you selected at least one product that was marked as "out-of-stock, there is a delay for the shipping". We don't have that product in stock, and your order will be shipped as soon as it becomes available again.

But I'm sure it was marked as in stock!

No, that's technically impossible. When you receive this message immediately and automatically upon order confirmation, it means that not all the products in your cart were marked as "in stock." At least one of them had the availability status of "out-of-stock, there is a delay for the shipping."

Q: How can I know if a product is in stock before placing an order?

A: On the product page or while browsing through categories, you can distinguish between three states: "in stock" if the product is physically available; "out-of-stock, there is a delay for the shipping" if the product is not in stock but can still be ordered (consider it as a pre-order); or "Out of stock" if the product is no longer available for ordering (you cannot put that one in the basket). This information is also mentioned in your cart summary.

Q: If a product is listed as "out-of-stock, usually shipped within X days," do you guarantee this timeframe?

A: The displayed timeframe is expressed in business days. It is not guaranteed and is not updated in real time. You will find this information on the French page of the product (it's not filled on the English part of the website, sorry)

The displayed timeframe is a typical estimate, but there may be variations because we may not be able to order from all suppliers as soon as we receive an order for an out-of-stock product. If you need a more accurate estimation, please don't hesitate to contact us. If the publisher's website indicates that the product is sold out, also feel free to contact us as we may not have been informed, and the product listings may not have been updated accordingly.

Q: Do you make multiple shipments if the order consists of products with different availability dates?

A: We only make a single shipment per order, once all the products are available. Please place separate orders if you require multiple shipments.

Q: What is the average processing time for an order?

A: For orders within France, orders placed before 11:00 AM are generally shipped the same day, except on Mondays when we have all the weekend orders to process. A high volume of orders can sometimes delay shipments by one to two days. The delivery time then depends on the chosen carrier. We do not recommend Mondial Relay for urgent shipments.

Q: I just added a product to my cart that was marked as in stock, but when I check the website, it shows as out of stock!

A: The product is indeed in stock. You simply added the last available item from our inventory to your cart, and the website indicates that there are no additional copies available. If you remove the product from your cart, it will once again show as "in stock."

Q: I placed an order for products marked as in stock, but when I check the website, the products are no longer in stock!

A: Don't worry! You probably just ordered the last available copies from our inventory. As long as your order is not marked as "out of stock" and we haven't contacted you, it means the products are expected to be in stock for you.

Q: One of the products in my order arrived damaged, what should I do?

A: You should contact us immediately upon receiving the package and send us a photograph of the entire package with a legible postage label to our email address contact@agorajeux.com. This document is essential, even if the carton is not damaged. Please also include a photo of each defective product. Our customer service will then handle the exchange of products or offer you compensation in the form of store credit.

Q: I haven't received any updates about my order. How can I find out more?

A: You can check the status of your order in your customer account. If it is "in the delivery process," you should have a tracking link available (which was also sent to you by email). If the status of your order is "out of stock," it means that all the products in it have not yet arrived.

Please note that we generally won't contact you unless we have important information to share (such as a product being out of stock from the supplier or an unexpected delay). Please also note that some restocks, especially for imported products, may take several weeks. You can always request further details through the contact form.

Q: My payment has been processed, but my order has not been shipped yet. Is this normal?

A: All payments, except for checks, are processed at the time of ordering and are independent of the shipping date.

Q: Why did I receive a Trustpilot satisfaction survey?

A: Our partner Trustpilot automatically sends a review request approximately one week after the shipment of your order. If you haven't received the order yet, it is best to save the email and evaluate us later.

You can provide a public rating for your overall satisfaction with your experience with us, as well as rate the ordered products. Note that for product reviews, you are not asked to say "the game was well packaged and delivered quickly" (that's what the store rating is for), but to share your impressions about the game itself. We want to know if you liked the game or not! You can even write a detailed review if you wish!

Your review will then appear on the product page of the game, and other online users can benefit from your insights about the game's quality. You can also unsubscribe from Trustpilot at any time and stop receiving further requests.

Q: The product page mentions loyalty points that I can convert into a discount voucher. How does it work?

A: Please refer to the dedicated Agorajeux loyalty system page for more information.

Q: I'm getting an error message in the cart window and I'm unable to place an order.

A: Empty your cart completely and start over. Uncheck and then check again the option "use the same address for billing and shipping."

If the problem persists, clear your cookies and browsing history related to the agorajeux.com domain, or simply use a different device and/or browser. These methods usually help resolve the issue. If you're unable to resolve the problem, you can contact us by email. Please provide a screenshot if possible or at least indicate the displayed error message.